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    Paperflite

    Customer Onboarding Lead

    Chennai

    Full Time

    In-Office

    3-7 Years Exp

    Job Description

    As our Product Onboarding Lead, you'll not only redefine the onboarding experience but also lead a stellar crew. Navigate the digital seas, shape exceptional customer journeys, and let your leadership steer our team toward success. If you have a knack for creating extraordinary onboarding experiences, this opportunity is tailor-made for you!!

    Skills

    Soft Skills

    Management SkillsInterpersonal skillsCommunicationProblem-Solving SkillsTime ManagementMulti-tasking

    Roles and Responsibilities

      • Lead the charge in gathering crucial customer details and requirements to establish seamless accounts.
      • Collaborate seamlessly with product and tech teams, ensuring a symphony of collaboration for an outstanding onboarding experience.
      • Step into the role of an educator, guiding customers through demos and walkthroughs to transform them into confident Paperflite pros.
      • Navigate the twists and turns of the onboarding rollercoaster. Keep customers informed and ensure their journey is not just exciting but enjoyable.
      • Resolve customer issues and escalate technical problems to the appropriate teams for swift resolution. Be the expert who knows when to call in reinforcements.
      • Continuously identify and implement process improvements to enhance the customer onboarding experience.
      • Craft connections that stand the test of time. Extend your role beyond onboarding to ensure long-term success and satisfaction.
      • Manage and lead the onboarding team, fostering a culture of collaboration, excellence, and continuous improvement.
      • Craft connections that stand the test of time. Extend your role beyond onboarding to ensure long-term success and satisfaction.

    Desired Candidate Profile

      • 3-7 years of hands-on expertise in creating exceptional customer experiences, with a proven track record in managing teams.
      • Fluent in both the written and spoken word, with the ability to communicate effectively.
      • Thrive in the fast lane, juggling tasks and setting priorities like a seasoned professional.
      • Known for swooping in, solving customer hiccups, and calling in tech teams when needed.
      • Smoothly cruise through the digital world, mastering customer relationship tools without breaking a sweat.

    Customer Onboarding Lead

    location Chennai

    onsite In-Office

    exp 3-7 Years Exp

    vector_icon Full Time

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