Job Description

We are looking for Customer Success professionals to join our world-class customer engagement team!

Roles and Responsibilities

Develop and deliver comprehensive training and onboarding sessions to customers after sales, ensuring they have a smooth transition and understand the full potential of Paperflite.
Cultivate strong relationships with key accounts and stakeholders, going beyond customer satisfaction to deliver exceptional experiences that foster long-term loyalty and advocacy for Paperflite.
Be the friendly neighborhood support person, not just for troubleshooting but also for anticipating customer needs before they even realize it – the real MVP of customer success!
Actively showcase newly released features and guide customers on maximizing the usage of relevant features, effectively demonstrating the value and continuous innovation of Paperflite.
Be the bridge between customers and our tech team, translating wishes into code and making sure the customer's voice is heard in the halls of innovation.
Keep a watchful eye on customer health scores, swooping in to save the day and ensure everyone's happily ever after with Paperflite.
Document and share best practices with customers, providing them with comprehensive resources that help them derive maximum value from Paperflite.
Proactively identify upsell opportunities, leveraging your deep understanding of customer needs and pain points, and work towards maximizing customer lifetime value through account expansion.
Take proactive measures to control churn by closely monitoring customer satisfaction levels and developing retention strategies tailored to each customer's specific needs and circumstances.

Skills

Soft Skills

Problem-Solving SkillsPresentation SkillsMulti-taskingInterpersonal skillsCommunicationTime Management

Desired Candidate Profile

2 to 4 years of experience in Customer Success roles: Prove you've been in the trenches, establishing and nurturing successful customer relationships.
Exceptional communication and presentation skills, enabling effective interaction with customers and stakeholders.
Proficiency in managing complex account situations: Picture yourself as the go-to problem solver, leading the charge for mutual success and building long-term partnerships.
Strong consulting skills, with a proven track record of acting as a trusted advisor to clients or stakeholders, driving tangible business value.
A genuine passion for customer success, particularly within the context of SaaS products related to MarTech and SalesTech.
Self-motivated, team-oriented, and dedicated to surpassing client expectations: Consider yourself a lone wolf with a strong sense of teamwork, committed to exceeding client expectations.
Demonstrated ability to prioritize tasks, handle multiple responsibilities simultaneously, and thrive in high-pressure environments.

Customer Success Manager