• polygon-breadcrumbs
  • Back
  • Ivy Mobilitylogo

    Ivy Mobility

    Customer Success Manager

    10-12 Years Exp

    New Delhi

    Remote

    Full Time

    Job Description

    We are looking for passionate, energetic and results-oriented individuals to join our team as a Customer Success Manager (CSM). The Customer Success Manager (CSM) is expected to manage the customer experience for a specific group of customers and help grow and maintain revenue. CSM is the Customer’s Advisor who serves as a key point of contact and as a liaison between the customer and the various departments within business.

    Roles and Responsibilities

      • The CSM will understand the customer's business needs to ensure customer satisfaction and encourage continued long-term relationship.
      • Help identify opportunities where our solutions fit their ongoing business strategy.
      • Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback.
      • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.
      • Represent the voice of the customer to provide input into every core product, marketing and sales process.
      • Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support.
      • Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers.
      • Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements.
      • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.

    Desired Candidate Profile

      • Experience working with large enterprise customers.
      • Exceptional communication skills, highly organized, collaborative and detail oriented.
      • Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred.
      • Comfort in a startup environment we move quickly and wear many hats in a dynamic environment.
      • Excellent communication and interpersonal skills.
      • Flexible approach, able to operate effectively with uncertainty and change.
      • Driven, self-motivated, enthusiastic and with a “can do” attitude.

    Customer Success Manager

    location New Delhi

    onsite Remote

    exp 10-12 Years Exp

    vector_icon Full Time

    apply now

    Have a question about this job?

    Our talent advisors are happy to answer.