Key Account Manager

Goals:

• Developing a deep understanding of HyperVerge technology and products within the first month
• Achieve an average NPS >60 from all the delegated accounts in the portfolio
• Scaling the Monthly Recurring Revenue (MRR) in every account as per the given quota every 3 months.
• Ensure 100% client retention & contract renewals with a NRR >130%
• Drive New Production Adoption with customers

Responsibilities:

• Taking complete ownership of the assigned key accounts along with the other assigned strategic accounts, to drive greater and deeper adoption of HyperVerge products by,
• Proactively discovering valuable and critical client problems and developing a deep understanding of them
• Creating a precise business plan for the identified opportunities - value of the problem, scalability of the potential solution etc.
• Working with the internal product teams to create a solution proposal and demonstrate the solution with clear business impact
• Working with the client to conduct necessary accuracy tests, on-field tests, stress tests, business impact measurement tests to ensure that we identify and rectify problems as early as possible
• Driving the deal to closure through active sales - commercial negotiations, legal contracts
• Consistently addressing consumer concerns and offering clear and concise responses to their queries and build trust in the process, thus ensuring sustainable growth in billing and quota attainment
• Create a comprehensive relationship map and account plan for each of the key accounts by defining clear objectives of the client partnership
• Cultivate relationships with executive level decision-makers and strive to become a trusted advisor and a partner at your named accounts

Personal Competence Building:

• Focus on personal competence building across all stages of account management. Constantly learning better ways to discover problems, manage key accounts, build trust and deeper relationships, negotiate and close deals, etc.
• Find 2 excellent mentors in a period of 6 months for advice on scaling, product, sales etc.

PREREQUISITES:

• Prior experience in managing an account portfolio worth at least $500k- 1mn ARR
• 3+ year experience in Account Management
• Proven track record of over-achieving quota
• Excellent written and verbal communication skills are a must.
• Very strong fluency in Microsoft Office suite (Excel, Word, PowerPoint, etc.) - you will be required to create presentation decks for top management, drive internal buy-ins through presentations etc.
• Good to have worked & operated in the financial services industry
• Product thinking to resolve the customer pain points
• Proficiency in financial analysis

COMPETENCIES:

 Business Acumen

• Understands clearly what it takes to generate New Revenue - identify problem, propose solution, generate interest, and is energized by (at least not afraid of) difficult situations, conversations, negotiations, conflict, rejection, etc.
• Competitive and result focused

Mapping Stakeholders and Building Relationship

• Has the ability to identify and map critical stakeholders within the key account.
• Has the ability to become an indispensable part of the structure of the strategic account’s organization by continuously adding value
• Has the ability to influence people through ideas and conversations

Domain Knowledge 

• Good to have understanding of one of these - lending, insurance, securities, credit cards or mutual funds and has an understanding of the critical industry problems

Analytical and Problem-Solving Skills

• High grasping power - Quick to understand and absorb qualitative or quantitative data and draw insightful conclusions from it
• Strong attention to detail - does not let important details slip through the cracks

Learning

• Intellectual curiosity - loves to ask questions and is genuinely interested in learning the client's needs
• Enthusiastic about learning and trying new approaches, best practices, and ideas and not overly attached to what has worked in the past
• Mindset to collaborate, learn and share learnings with the team