Job Description

At BiteSpeed, providing the highest level of support possible has been a priority from Day 0. We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this. We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up.

Roles and Responsibilities

This role is a mix of supporting customers who reach out over live chat, phone, helping them get setup over google meets & ensuring activation of new customers to ensure value is realised
You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful
Onboarding customers coming through our sales channel and helping them get setup
Recording and segregating technical issues and product requests from customers and routing them to product team
Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

Desired Candidate Profile

You care about creating a software service experience that parallels a Michelin star Italian restaurant
You genuinely like helping people and making them successful
You are proficient in SQL, JavaScript, Postman API testing and web debugging/analytics.
You have 1 to 3 years of experience in technical customer support at a B2B SaaS company.
Experience at an early stage SaaS startup would be a plus(this is not a hard requirement)
You have a genuine interest in conversations with people from different backgrounds to learn about their lives

Technical Support Engineer

Job Description

Roles and Responsibilities

Desired Candidate Profile

Technical Support Engineer

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